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What Personal Information We Collect
We collect personal information that you choose to provide voluntarily when using the
TwistedToad.com Web site. This information includes your email address and a password when you create your account.
You can browse our online store without creating an account, but you will need to create an account when you purchase something
and in order to take advantage of certain features, such as "Order History," and "Address Book".
We may also ask for personal information when you contact our Customer Service. This will allow us to protect your confidentiality by verifying your identity.
We do not intentionally collect personal information about children under the age of 13. If you are under 13 and would like to shop at TwistedToad.com, please ask a parent or guardian for assistance.
When you make a Purchase
When you make a purchase using a credit card, we collect your name, your billing address for the card, the card type, number, and expiration date.
We collect this information in order to bill you for your purchase. We also collect information that allows us to ship your order.
This includes the name, address, and phone number of the intended recipient(s).
Cookies and Other Computer Information
When you visit TwistedToad.com, you will be assigned a permanent "cookie" (a small text file) to be stored on your computers hard drive.
The purpose of the cookie is to identify you when you visit our site so we can enhance and customize your online shopping experience.
You can choose to shop at TwistedToad.com without cookies, but without these identifier files you will not be able to take advantage of certain features of our site.
We also collect certain technical information from your computer each time you request a page during a visit to TwistedToad.com.
This information may include your Internet Protocol (IP) address, your computers operating system, browser type and the address of a referring Web site, if any.
We collect this information to enhance the quality of your experience during your visit to our site and will not sell or rent this information to any third parties.
When you contact Twisted Toad
We will use your email address to respond to your questions, suggestions, and/or requests for assistance in using our site.
How We Use Your Personal Information
Information we collect on TwistedToad.com may be used to enhance your shopping experience in the following ways:
Deliver merchandise that you purchase online
Register you as a member of TwistedToad.com
Bill your credit card for your purchases
Confirm your orders
Respond to your customer-service inquiries or requests
Communicate special offers and featured items to you, if you choose to receive such notices
Find and stock the products you want
Customize your shopping experience
When and With Whom We Share Your Personal Information
We never sell or rent your personal information to any third parties under any circumstances.
We will share personal customer information only with our agents, representatives and trusted service providers and contractors for limited purposes, including fulfilling customer orders;
offering certain products and services in connection with our Web site; communicating to customers; providing customer service;
enhancing and improving customers shopping experience; enabling access to our partners sites; providing a personalized shopping experience; and completing credit card transactions.
Aside from the purposes described above, we will never share your personal information with any other third parties unless we have your express permission or under special circumstances,
such as when we believe in good faith that the disclosure is required by law.
We may share aggregated demographic and statistical information with our partners.
This is not linked to any personal information that can identify any individual person.
How You Can Control the Use of Your Personal Information
You can modify or delete your personal information anytime. Simply go to Your Account. Log in with your email address and password and edit or delete whatever information you wish.
Do not share your TwistedToad.com password with anyone. Other than on our site, TwistedToad.com will never ask you for your password.
How We Protect the Security of Your Personal Information
The security of your personal information is very important to us. In our efforts to protect your online transactions,
we use a technology called Secure Sockets Layer (SSL). If your browser is capable of SSL (and most are), your personal information will be automatically encrypted,
or encoded, before it is sent over the Internet.
TwistedToad.com has also obtained a digital certificate from GeoTrust.
When you enter our site, an image of a closed lock or a solid key should appear in the bottom bar of your browser window.
If you click on this image, a small popup window displaying site-security information will appear.
This certificate guarantees that your personal information is being transmitted in secure (encrypted) form to a TwistedToad.com Web server,
not to some unknown or unauthorized server.
Ultimately, your personal information is protected by the password you created when you created an account at TwistedToad.com (or another password you chose after changing a previous password).
Please keep this password confidential. No Customer Service Associate or any other representative of TwistedToad.com will ever ask you for your password.
The confidentiality of your password is yours to protect. You may change it anytime by going to Your Account.
Log in with your email address and password, view your personal information and enter a new password.
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